Frequently Asked Questions
Nose Stud FAQBody Jewelry FAQ
Diamond FAQ
General Questions
- Do you have a real jewelry store?
- Do you sell wholesale?
- Do you accept returns?
- How do I make an exchange?
- Do you ship to countries outside the USA?
- Can I track my order in transit?
- Must I be at the shipping address when the package arrives?
- When will I get my order?
Q: Do you have a real jewelry store?
A: Our jewelry store and our jewelry studio is located in the historic and artistic haven of New Hope, Pennsylvania. Please see our hours and location.
A: We sell directly to our customers to keep our prices as low as possible. Selling wholesale would force us to raise our prices to allow others to compete.
A: We do accept returns for any reason within 45 days of delivery. Jewelry must be in new condition. However, unlike other body jewelry stores, we do allow you to take the jewelry out of the packaging to inspect it. Please see our 45-day no hassle returns page for more information.
A: To make an exchange, just pack the jewelry in the original packaging, if you have it. Include either the packing slip (that came in the little envelope) or a print out of your order confirmation email and instructions on what you would like in exchange. Our address is:
AlluringBody
9 W Bridge St
New Hope, PA 18938
Instructions can also be found on our 30-day no hassle returns page.
Q: Do you ship to countries outside the USA?
A: We ship to many countries worldwide, including Andorra, Antigua and Barbuda, Aruba, Australia, Austria, Barbados, Belgium, Bermuda, Brunei, Canada, Cayman Islands, Cyprus, Denmark, Faroe Islands, Finland, France, French Polynesia, Germany, Greece, Greenland, Guam, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Macau, Malta, Monaco, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Northern Mariana Islands, Norway, Portugal, Puerto Rico, San Marino, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Bahamas, Tobago, Trinidad, U.S. Virgin Islands, and the UK.
Q: Can I track my order in transit?
A: When your order is shipped, you will receive an email confirmation that includes a Tracking Number (for USPS Express Mail & FedEx 2Day Express) or a Delivery Confirmation Number (for USPS Priority Mail). A Delivery Confirmation Number cannot be used to track packages in transit, it can only be used to find out if any delivery attempts have been made and when your package arrives at its final destination.
Q: Must I be at the shipping address when the package arrives?
A: It depends. If your order is under $200, we do not require a signature. If your order exceeds $200 we require a signature upon delivery, except APO/FPO addresses. If you are not available, several attempts to deliver the package will be made. You can also pick up your package from the Post Office or the courier's designated location. Instructions will be provided by the courier if you are unavailable to receive your package. Call us if you have any questions.
A: We pre-make most of our styles so you can receive the jewelry as soon as possible. To calculate the estimated arrival date for an item, simply add 1-2 days to the shipping speed. Please don't hesitate to contact us if you need help calculating arrival dates.
